Technical Support

I forgot my password, how do a recover it?
1. If you don't remember your password, please click here. 2. Click "Forgot Password" 3. Enter your email address. 4. You will receiv...
Sun, 5 Mar, 2017 at 1:15 PM
I'm getting a message that my pack is expired but the expiration date hasn't passed
Our website utilizes the European dating style - dd/mm/yyyy.  Therefore, the expiry date 12/06/16 means June 12, 2016. Please contact us here for assi...
Tue, 16 Apr, 2019 at 11:36 AM
I would like to change my login details, how do I do that?
You can change your password on your Profile Page.  To access your Profile Page, click the drop down menu under your username in the top right-hand corn...
Sat, 21 Jan, 2017 at 7:10 PM
I am experiencing a technical issue - PC/Laptop - how can I fix it?
If you are using iPad please read here.  Please find below 2 simple steps that you can take to resolve this issue: 1. Use a desktop with Google Chrome...
Tue, 16 Apr, 2019 at 11:20 AM
I am experiencing a technical issue - iPad - how can I fix it?
If you use an iPad or iPhone, we recommend using the desktop mode. Please read here how to enable desktop mode. 
Tue, 20 Dec, 2016 at 11:26 AM
How do I remove PrepPacks™ from my account?
To remove a test pack from your account, please click on the "…" button to the right of the pack title. You will be given the option to remove th...
Sat, 21 Jan, 2017 at 7:15 PM
PDF is grey
If the PDF file is not displaying the content, please follow the steps below: We recommend trying to open the website in incognito: If the issue p...
Sun, 23 Dec, 2018 at 3:13 PM